EXCHANGE & RETURN

• If the product that you want to exchange is sold out we will immediately, after reception of the return package, send you a store credit of the amount of the order.

• Your exchange item must arrive at the FAYTH Headquarter no later than 12 days after your delivery date. We recommend that you book your return label within 5 days of your delivery date to ensure that it arrives at the FAYTH location within 12 days.

• If an item has a FAYTH security tag or brand tag attached, it must be sent with the tag in its original position.

• Items must be sent unworn, undamaged and unused, with all tags attached and the original packaging included.

• Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

•  Return cost will be at your charge. Only the exchange shipping from FAYTH will be free to charge. For any exchange please email us on contact@fayth.fr before creating the label on the shipping portal. 

What happens next ?

1. Attach the Return Label, and drop off the package at the pickup station.

2. Place any items with all original packaging inside the Fayth packaging in a perfect condition.

3. Keep a copy of the Return Label, as you can check the delivery status of your parcel with our carrier using the tracking number provided.